Maybe she was too green to handle such a big task. I didn't start watching until season 2 so I don't know what her background was concerning fashion, etc., that would qualify her to take on something of that magnitude. If these women were her first stab at it, then I can understand why she kept missing the mark. In the beginning stage of practically anything you are going to have a lot more misses than hits as you perfect your craft, so maybe that's why she kept coming up short--not enough makeovers under her belt. But with so much at stake, and if she was a novice, I just can't believe they would entrust that much responsibility into her hand and say, "go for it." But then Starting Over was famous for throwing people into situations they were ill-equipped to handle. And the response at those revealings!--so phony--or maybe not. Maybe when they were gasping in surprise they were probably thinking, "oh s**t! She looks f**ked!"