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reversehalo 300 desperate attention whore postings DAW Level: "Cooking Show Host" 04-17-04, 01:49 PM (EST) "Target stores" You would be wise to think twice before shopping at Target. I recently bought my son a pair of sandals, cut off the "joiner" tag and he wore them one time to the post office. They did not fit well so gathered up the reciept,box and tags and went back to Target. The customer service rep asked if they had been worn and I told once for a brief trip when it was discovered that they did not fit. She told me since the shoes were "used" no return or exchange. So in case you didn't know, purchases made at Target can ONLY be returned/exchanged if they are unopened, unused and you better have a reciept. Apparently, Target doesn't care to stand behind the products they sell.   Top

Subject     Author     Message Date     ID    RE: Target stores desert_rhino 04-17-04 1    RE: Target stores reversehalo 04-17-04 2        RE: Target stores Jims02 04-17-04 4            Walmart is the same Asrai 04-17-04 10  RE: Target stores minitroll 04-17-04 3    RE: Target stores reversehalo 04-17-04 5  RE: Target stores Steen 04-17-04 6    RE: Target stores reversehalo 04-17-04 7    RE: Target stores zombiebaby 04-17-04 9  RE: Target stores true 04-17-04 8    RE: Target stores reversehalo 04-17-04 11        RE: Target stores true 04-17-04 12            I totally agree with you, True anotherkim 04-17-04 13                RE: I totally agree with you, True reversehalo 04-17-04 18                    RE: I totally agree with you, True AZ_Leo 04-17-04 22                RE: I totally agree with you, True LadyT 04-17-04 21  I agree with Kim and True... Tiggertramp 04-17-04 14    RE: I agree with Kim and True... true 04-17-04 15    RE: I agree with Kim and True... StarryLuna 04-17-04 16        RE: I agree with Kim and True... Tiggertramp 04-17-04 17            RE: I agree with Kim and True... Asrai 04-17-04 19                RE: I agree with Kim and True... minitroll 04-17-04 20        RE: I agree with Kim and True... Tinkerbell 04-17-04 23            RE: I agree with Kim and True... Tiggertramp 04-18-04 24  My Personal Target Story Sheila 04-18-04 25    RE: My Personal Target Story minitroll 04-18-04 26    RE: My Personal Target Story true 04-18-04 27

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desert_rhino 10087 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 01:51 PM (EST) 1. "RE: Target stores" that seems like a very harsh interpretation of their policies. Did you speak to anyone in management?   Top

reversehalo 300 desperate attention whore postings DAW Level: "Cooking Show Host" 04-17-04, 02:16 PM (EST) 2. "RE: Target stores" It's really not an interpretation -from Target.com website: All returns and exchanges must be new, unused and contain all original packaging and accessories. Some items cannot be returned if opened, including music, movies, video games, software and collectibles. Some items are subject to a 15% restocking fee, including camcorders, digital cameras, portable DVD and portable electronics. Other restrictions may apply. I followed up with management and that is the in store policy also.   Top

Jims02 7407 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 02:29 PM (EST) 4. "RE: Target stores" Wait a minute. So if I bought a game/software/CD/DVD and it just plain didn't work, I couldn't return it? What a rip. Jims02: 2004 CMY Anti-Executee Champ   Top

Asrai 6083 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 04:02 PM (EST) 10. "Walmart is the same " If you bring in a damaged, wrong, duplicate DVD/CD/software/game, then they will allow you to return that for the VERY same product. I can understand that about the damaged stuff, but the rest? Sometimes, peeps buy you stuff that you already have, or it really doesn't work with your system (maybe you have a crappy sound card/graphics card/minimal memory), ya know!! Sigpic crafted by the master himself, IceCat!   Top

minitroll 3901 desperate attention whore postings DAW Level: "Thong Contest Judge" 04-17-04, 02:18 PM (EST) 3. "RE: Target stores" LAST EDITED ON 04-17-04 AT 02:20 PM (EST) My daughter worked at Target back when she was in high school, and she told me many times about people who would bring in shoes, clothes, etc. that were obviously nowhere near new, and she still had to take them back. I don't know about the Target you went to, but the one near me takes everything back, no matter how old and crappy it looks. Believe me, I could tell you lots of horror stories about having to take back obviously stolen merchandise (how many people buy 10 camera batteries at once?) and lots of obviously used stuff. There was even a woman who used to bring back the same pair of shoes she bought for her son every six weeks, she just got the next bigger size each time. If a customer service person told you that they can't take merchandise back unless its unopened, unused and with a receipt, you should talk to the manager.   Top

reversehalo 300 desperate attention whore postings DAW Level: "Cooking Show Host" 04-17-04, 03:11 PM (EST) 5. "RE: Target stores" I don't know, maybe each Target gets to "pick and choose" their return policy. The one by my house is hardcore with the policy I stated and an e-mail to Target.com backed the store up on not letting me do a return/exchange. I too worked at a Target mnat years ago and they had a super liberal return policy, they let you return anything(even stuff with price tags,shows my age, from other stores).   Top

Steen 1544 desperate attention whore postings DAW Level: "Peanut Festival Grand Marshall" 04-17-04, 03:18 PM (EST) 6. "RE: Target stores" But i got a $20 gift card to spend! I bought some stuff there once that didnt work and i only got a $5 coupon when they were like 10 bucks. Dissappointing. Awesome J Slice Creation 2003 Target sells nice cell phone covers and steering wheel covers IMO   Top

reversehalo 300 desperate attention whore postings DAW Level: "Cooking Show Host" 04-17-04, 03:22 PM (EST) 7. "RE: Target stores" I would play it safe and stock up on some toilet paper and snacks   Top

zombiebaby 7356 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 03:30 PM (EST) 9. "RE: Target stores" I love Targets outdoor stuff! But I had a problem where they would not let me uses a $40 gift card on a $100 purchase where I also had a 10% discount card. I did not see where one had to do with the other so I had to keep my gift card for another day. ***Keeping it plain & simple since 19XX***   Top

true 9689 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 03:30 PM (EST) 8. "RE: Target stores" I know my Target has stiffened their return policies over the last few years. Don't even think of trying to return something without a receipt. They now give gift receipts for everything purchased. I'm afraid in your case, I have to agree with the store. If the shoes were defective in any way, I'm sure you could have returned them, even worn. However, I can't see how it is the stores fault if you bought the wrong size? I don't know of any store that allows returns on shoes or clothing once it is worn, unless there is some kindof product defect. They can't put the slightly worn shoes back on the rack for sale, and they can't return them to the manufacturer because there is nothing wrong with them. It's frustrating, especially with kids, cause they often say the shoes/clothes are fine, only to say they don't fit once they've been worn. I know I make sure stuff like that fits properly before it leaves the house, and I still sometimes get burned. As far as I know, it is also perfectly acceptable to try the shoes on, even at home, and to walk on carpeted surfaces to check for proper fit. Once they leave the house though, they're yours. It seems to me that this isn't a case of Target standing behind their product, since there was nothing wrong with the product. I'm guessing they've tightened the policies to keep down theft, and to keep their prices low. I guess they could've eaten the cost of your shoes, but you'd just end up paying for it later with higher prices. The sad thing is, if they didn't really look worn, you could have probably lied, and got your money back.   Top

reversehalo 300 desperate attention whore postings DAW Level: "Cooking Show Host" 04-17-04, 04:12 PM (EST) 11. "RE: Target stores" LAST EDITED ON 04-17-04 AT 08:40 PM (EST) I don't feel like Target stands behind thier products. If Target does not allow the return of a product that has been opened or used then to me that is not showing faith in what you are selling. How am I to know if something is junk or not unless I open it up and use it? What if I buy a shirt and it falls apart the first time it's washed? The shoe incident made me aware of this Target's( at least the one where I live) way of doing business and I personally think it sucks. I guess they have their reasons for their policies but as a consumer I'm going elsewhere. The shoes were the "trigger" to my being aware of their policy on returns/exchanges on ALL merchandise. Fine if they don't want to accept shoes/swimsuits/underwear/make up back but what about everything else? This is my point. I feel stores need to stand by what they sell to a certain realistic degree. It is NOT realistic to not be able to return something just because it has be opened,IMO.   Top

true 9689 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 04:28 PM (EST) 12. "RE: Target stores" How am I to know if something is junk or not unless I open it up and use it? What if I buy a shirt and it falls apart the first time it's washed? Oh, I agree with you. In those cases, I'm sure they'd approve a return. I do think those cases are entirely different than the one you presented with the shoes. You have every right not to shop there, I just don't agree with your reasoning. The shoes weren't "junk", and they didn't "fall apart." You bought the wrong size and the shoes were worn. If they were defective, I think you'd have a better point. I just don't see how it's Targets fault. Again, I don't know of any store that takes worn shoes back, unless they're defective. I would never, ever, not in a million years work in retail.   Top

anotherkim 14420 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 04:48 PM (EST) 13. "I totally agree with you, True" the shoes are now worthless to Target. They cannot be resold, but there is nothing wrong with them, so they can't be written off as defective. I don't see that as not standing behind their product whatsoever. It's not THEIR fault that you bought the wrong size/style of shoes. It's yours. Once they've been worn on the street, they can't be reshelved. I dare say if the shoe had fallen apart, been missized, etc. then you could have made a case. Quite frankly, I don't blame stores for getting tight. It's absurd what people try to return. When I worked at Sears, we had to take anything with a tag back....even if it was something from 10 years before. People would bring in stuff that had a busted seam and demand to be refunded even if the pants were doubleknit polyester and the manager would work with them. Meanwhile, the average consumer gets to pay even more for products in the store. Miscellaneous Ramblings --will never work in retail again.   Top

reversehalo 300 desperate attention whore postings DAW Level: "Cooking Show Host" 04-17-04, 05:51 PM (EST) 18. "RE: I totally agree with you, True" LAST EDITED ON 04-17-04 AT 06:10 PM (EST) I will go along with the shoes but I'm saying that, as quoted in their response e mail: Target requires a receipt dated within 90 days for all returns and exchanges. All returns must be new, unused and contain all original packaging and accessories. The store was correct when it determined that the sandals did not meet our return or exchange guidelines. For ALL merchandise. Going back to my previous examples of a shirt or "junk" I don't believe that Target would do a return/exchange of these example items either. That's why I feel that they don't stand behind their products.   Top

AZ_Leo 3526 desperate attention whore postings DAW Level: "Thong Contest Judge" 04-17-04, 08:13 PM (EST) 22. "RE: I totally agree with you, True" I haven't had a problem. I bought a humidifier at the local store recently. When I used it the smell it produced was similar to what you might get in a typical NY alley way, if you catch my drift. I returned it the next day with the receipt and packaging but it had clearly been used and I told them as much and what the problem was. They said fine and gave me my money back. Maybe it does vary from store to store.   Top

LadyT 5567 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 07:27 PM (EST) 21. "RE: I totally agree with you, True" I agree with true and kim. Your son did wear them outside and then decided they were they wrong size. Maybe you can bring them to the nearest Goodwill and see what you can do there. I worked in retail for a number of years. Every end of summer, we always had this one woman who would return the three bathing suits that she bought at the beginning of the summer. She had her reciept, but with bathing suits you had to have tags and other things attached. If they were missing, you got $1.00 for them. She was happy with that and we had to take them back. One of the reasons why we had to take them back was that it was our District Manager's policy. She was number one in the company (and it is a huge company) because of her policies like that. Threaten to contact the DM or the Regional manager if you don't like the answer you are given. Sometimes the manager gives in, because they don't want grief from their DM. It is better to speak to them then to email them for results   Top

Tiggertramp 3141 desperate attention whore postings DAW Level: "Car Show Celebrity" 04-17-04, 05:02 PM (EST) 14. "I agree with Kim and True..." Target's policies have become frustrating for sure, but it's due to Joe q public ripping them off one too many times and the millions they have lost due to those thefts. In the case of the shoes I am with True. Now, for DVD's and CD's etc, if your movie and/or item is defective they will exchange as long as you have the receipt. I know it sucks, But how do THEY know you bought it new? Or got it at Blockbuster on sale that has been viewed a million times?? And you are trying to scam them? It's all about being a smarter shopper now and keeping receipts in a file, you never know when you'll need them. What really sucks was my wedding registry and wedding guests NOT giving the gift receipt. SO we got too many of a few things on our regisrty. They were marked as too many on their computer, so it was their mistake, the items are clearly identified as target brand/carried items. They would not return them. Even with proof, i.e. their own computer it was purchased there. I would not register there again if I were getting married again which I am not. Ah well. Extra glassware/sheets/frames anyone?? Excellent siggy by JSlice, Worm by the Fab IceCat I wish I were a glow worm, A glow worm's never glum...Cuz how can you be grumpy, When the sun shines out your bum??   Top

true 9689 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 05:08 PM (EST) 15. "RE: I agree with Kim and True..." They would not return them. Even with proof, i.e. their own computer it was purchased there. Now THAT is complete BS. As long as they have a record of the purchase, they should have done the return. Even when people don't have a receipt at my Target, if they can look up the receipt in the computer, (and they can, don't ask me how it works) they will do the refund. In your case TT, I would have really pushed them. *waves* to Kimmie   Top

StarryLuna 4771 desperate attention whore postings DAW Level: "Stuff Magazine Centerfold" 04-17-04, 05:09 PM (EST) 16. "RE: I agree with Kim and True..." I'm registered there for my wedding t-tramp. I actually already have one (minor) problem with my registry. Fiance and I registered for some of their black and white framed photos - two of NYC and two of Paris. Each picture is part of a 4 photo series. After we got home, I checked our registry online and realized that the photos all had the same UPC. There was nothing that made them any different. Since I didn't want to get the same picture multiple times or get the wrong pictures instead of the ones we wanted, I just deleted them off my registry. Yesterday, my bridesmaids and I were out shopping and just for kicks, we went into Target and printed out the registry. All the stuff I deleted was still showing up on my in-store registry! Hopefully, if anyone does buy the pictures, they'll get the gift receipt. Otherwise, I'll have some nice black frames. "No woman ever falls in love with a man unless she has a better opinion of him than he deserves."   Top

Tiggertramp 3141 desperate attention whore postings DAW Level: "Car Show Celebrity" 04-17-04, 05:22 PM (EST) 17. "RE: I agree with Kim and True..." LAST EDITED ON 04-17-04 AT 05:37 PM (EST) Sorry Luna, no gift receipt, you are STUCK with it. Even if their computer says, PURCHASED: 5 Wanted: 2 How BS is that?? Oh well, we have a ton of barware for some day when we open a bar downstairs. And we have rubbermaid up the @ss. I guess you can never have too much of that. And 3 insulated store and serve thingees from pyrex as well as two sets of pryex ware. I better shut up now, I may be scaring you. Over all, we really use all of it. Especially the pyrex insulated thingees I take a couple things to parties at a time so they are really nice to have. Excellent siggy by JSlice, Worm by the Fab IceCat I wish I were a glow worm, A glow worm's never glum...Cuz how can you be grumpy, When the sun shines out your bum??   Top

Asrai 6083 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-17-04, 06:07 PM (EST) 19. "RE: I agree with Kim and True..." Rubbermaid up the A$$? Ouch! Why would you put that on your registry? *giggle* Sigpic crafted by the master himself, IceCat!   Top

minitroll 3901 desperate attention whore postings DAW Level: "Thong Contest Judge" 04-17-04, 06:22 PM (EST) 20. "RE: I agree with Kim and True..." Bwahahahahaha!   Top

Tinkerbell 1587 desperate attention whore postings DAW Level: "Peanut Festival Grand Marshall" 04-17-04, 10:48 PM (EST) 23. "RE: I agree with Kim and True..." TT when did you get married? When we got married summer 2002 we registered at Target and had no problems. As long as something was on our registry they would take it back for store credit (which isn't a problem because that's where we shop). I think the total returns had to be under $200 as well. I for one, LOVE Target. I totally understand why they've had to tighten up their return policy. When I worked at the Disney Store we had to even take some things that were purchased at Wal-Mart as returns. Come on! People also brought in obviously worn things that we just had to return...luckily though we did get to donate the things that had no obvious defects and weren't collectibles to charity.   Top

Tiggertramp 3141 desperate attention whore postings DAW Level: "Car Show Celebrity" 04-18-04, 00:41 AM (EST) 24. "RE: I agree with Kim and True..." April, 2002. Poopyheads. They would not bend. It sucked. I mean we are talking 17.99 worth of glass ware per box for 3 boxes. They said it was store policy nothing they could do, new store policy at that. (it was shortly after gift receipt thingee was started maybe they let up after that) And I DO love my Target. It is after all down the block. How can I stay away? Excellent siggy by JSlice, Worm by the Fab IceCat I wish I were a glow worm, A glow worm's never glum...Cuz how can you be grumpy, When the sun shines out your bum??   Top

Sheila 2069 desperate attention whore postings DAW Level: "Roller Coaster Inaugurator" 04-18-04, 00:56 AM (EST) 25. "My Personal Target Story" Four years ago (in March 2000), I was put on Target's "list". The "list" is apparently something that Target keeps on people who happen to return an item that isn't accompanied by a receipt. Here's how I was placed on the list: We had moved to Iowa 6 months prior and lived a zillion miles away from all of our families back on the coast of Texas. For my daughter's birthday, her grandma had shipped her birthday present to her which included two shirts and two matching shorts from Target. Unfortunately, Grandma bought a size too small. Thus, I go ONE TIME to Target to EXCHANGE the incorrect size for the correct size. I did not have a receipt because Grandma didn't really think that she could have incorrectly bought the wrong size for her own granddaughter thing. After making the exchange, the lady behind the returns desk said "The manager is on his way over to speak with you" and she walked away. The manager shows up and tells me that I can not return anything to any Target for the next 24 months EVEN WITH A RECEIPT because I had just violated some Target policy about returns. I was dumbfounded! TWO YEARS?!? I know that I did not have the receipt for either short set but all I did was exchange for a larger size. The tags were still on the ones that were too small so they could definitely be placed back on the racks. To be honest, I was actually surprised that a Target in Iowa had shorts on the floor in March but they did. I asked for a name and number of someone to contact about this "policy". I was given someone in the corporate offices in Minnesota. I called this person several times but had to leave a message each time. That person never returned my calls and no one in "that phone area could help me with my questions" except for the person who never returned the calls. However, I received an email from Target stating my new customer "status" and it referred to some policy which I assume I was to have just known or something. Anyway, I was pretty miffed at Target after that and sorta stopped shopping there for a couple years. It's only been recently that I have become a more regular customer. I assume I'm not on the "list" now because I've been able to make returns (with a receipt of course). Our local Target will not give anything (no exchanges or gift cards) without a receipt. Thus, after reading some of the above replies, each Target must be able to use the corporate policy to their own discretion.   Top

minitroll 3901 desperate attention whore postings DAW Level: "Thong Contest Judge" 04-18-04, 01:37 AM (EST) 26. "RE: My Personal Target Story" Wow Sheila, I'm surprised you went back there at all. I know I would have a hard time spending my hard earned money at a place that treated me like that. What a crappy policy. I've never had a problem returning anything at our Target, but then again, I've haven't had to return anything without a receipt. It has made me realize that I need to make sure I put those darn gift receipts in the box when I give someone a gift I purchased at Target. I wonder how many of my relatives are now on "the list" thanks to me?   Top

true 9689 desperate attention whore postings DAW Level: "Playboy Centerfold" 04-18-04, 11:03 AM (EST) 27. "RE: My Personal Target Story" Geeze Sheila, I thought TT had the worst Target story, but you win. A list? For that? Unbelievable. I can only imagine what it was like to work at the Target return counter when they first tightened their policy. I do have to give them some credit though, as when the policy did change, at my Target at least, the checkers made sure to remind every customer that no exchange/refund would be made without a receipt. They also had signs posted everywhere. I know I'm more careful about keeping a Target reciept because of it, and I do give the gift receipt on all gifts I purchase. The funniest thing about your post....You, Queen of Corn, lived in Iowa? Buahahahahahaha!   Top

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