Use the feedback option on the starting over website to report problems directly to them.This board is independant of all the networks/reality show producers, and I don't think it likely they would read this site looking for information about parts of their official website that do not work.
Someone who posts here might have the same problem and might know something about how they got it to work for them, but if it is a bug in their website, or that they don't update it, talking about it here is unlikely to do anything to fix the problem.
Imaginary friends by Bob!