Or maybe it should be in the "imponderable" category. I'll let the OT vox populii make that call.

I was just on the phone with a fully automated system (granted, it has nice voice activated format), to no avail. There was no access (as far as I could determine) to anything with a pulse to meet my customer need. But my question to the group is this -- why would this nation-wide corporation have their "Listener Care" service have limited service hours? (8:00AM - 11:00PM ET). If there's nobody there to go home at night, why close??

Grumble...

• RE: Tuesday Gripe Time,agman, 01:18 PM, 02-05-13
  • RE: Tuesday Gripe Time,kingfish, 01:32 PM, 02-05-13
    • RE: Tuesday Gripe Time,cahaya, 01:53 PM, 02-05-13
      • RE: Tuesday Gripe Time,agman, 02:42 PM, 02-05-13
        • RE: Tuesday Gripe Time,cahaya, 03:39 PM, 02-05-13
          • RE: Tuesday Gripe Time,agman, 03:50 PM, 02-05-13
            • RE: Tuesday Gripe Time,cahaya, 04:26 PM, 02-05-13
• Have you tried this?,Estee, 04:05 PM, 02-05-13
  • RE: Have you tried this?,cahaya, 05:23 PM, 02-05-13
• RE: Tuesday Gripe Time,jbug, 05:28 PM, 02-05-13

I'm not sure which is more frustrating, an automated system, or a live person who's accent is so thick you can't understand a word they say!

I have no patience with either.

I also don't answer "Unidentified Callers", and when I do answer, I hang up if there is an interval before someone comes on the line.

And, after filling my assigned quota of automatically blocked calls, I have turned my answering machine off. I am on the do not call registry, and I renew yearly, but some of those calls still get thru.

I know that some people who call me find this frustrating, but I leave my AT&T U-verse voice mailbox unlistened to and unanswered. If you call and I pick up the phone, we'll talk, the old-fashioned way. If you don't know me personally, we won't talk.

The most recent call was a guy calling for some right-to-life organization and as soon as he asked me if I was pro-life or not, I bid him good evening and good bye.