Hey, so the player on the website is like a bad java application, and usually doesn't work very well. This is what you can do. Click on the video profile, the player will launch. Now hold down control on your keyboard and click on the screen in the player. You should get a pull-down menu that only gives you a few options, one of which being 'open in realplayer'. Click on that, realplayer will launch and the profiles will play well in the realplayer window. I have a mac, but I'm pretty sure it's the same deal (or something similar) on a PC.
MM